We want you to be completely satisfied with your Branch and Grove purchase. If for any reason you are not satisfied, you may return your order within 3 days of the purchase date for a full refund or exchange.

Return Conditions

• Items must be returned in their original condition, unused, and with all original packaging.
• Sale items are final sale and cannot be returned.
• Shipping costs are non-refundable unless the return is due to our error.

Return Process

1. Contact our customer support team via email within 3 days of receiving your order to initiate a return.
2. Package the item securely in its original packaging, including all accessories and documentation.
3. Ship the package to the return address provided by our customer support team.
4. Once your return is received and inspected, we will process your refund or exchange.

Refunds

Refunds will be issued to the original payment method within 15 business days of receiving your return.

Exchanges

If you would like to exchange an item, please specify the desired item when contacting our customer support team. We will do our best to accommodate your exchange request.

Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to our error.